Castleton New Home Warranty
Emergency Warranty Requests
If you experience an emergency warranty-related situation such as no hot water, total loss of electricity, or complete lack of heating or cooling, please notify the FLWS team and then reach out directly to the appropriate subcontractor.
Please note, if you contacted the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.
Imperial Plumbing: (804) 897-8424
- Not working at all
- Excessive leak, one that is a slow drip is not considered excessive.
- A drain back up
Electrical Contact:
Allstate Electric (closings before 8/31/2023) : (804)240-3838
Adams Electrical (closings after 9/1/2023) : (804)640-7643
- Not working at all, this does not include individual switches or outlets this is for the entire house
- A hot wire is exposed
• The entire system is not working, this does not include individual rooms or zones.
Castleton Front Line Warranty Service
Mon-Fri: 8AM-5PM
1-800-811-8787
flws@2-10.com
New home buyers will find steps to closing, 2-10 New Home Buyer Warranty, and 12 month new construction warranty information below.
To submit warranty service requests, please login below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.
Castleton New Home Buyer Information
Welcome to the Castleton community by Boyd Homes. New home buyers will find steps to closing, 2-10 New Home Buyer Warranty, and 12 month new construction warranty information here.
Now that you have a closing date, please find the steps you will need to take in order to finalize the purchase of your new home. If you prefer, complete the form below to directly contact the Boyd Homes Customer Service Representative.
Castleton New Home Buyer
Steps To Closing
This information is for home buyers who have just scheduled a closing date. We’re so excited for you! Whether it’s your first home or first of many, Boyd Homes has a process in place to make things go as smoothly as possible.
You can bookmark this page or print/email the Home Closing Checklist so you can refer to it often. Starting two weeks before closing through the closing date this guide will take you through connecting utilities, changing your address, scheduling a walk-through of your new home for the buyers and their agents, scheduling a time to close, and scheduling the delivery of your household goods.
If you have any questions about this process, please contact the Boyd Homes Customer Service Representative at newhomewarranty@boydhomes.com
Home buyers can choose a title agent. If you have chosen to use our partner listed on the Home Closing Checklist, Kensington Vanguard National Land Services, please contact Andrew Warf at awarf@kvnational.com with any questions about closing on your new home.
30 Days Before Closing
1. A Boyd Homes agent will contact you to confirm your closing date and schedule the orientation and final walk-through of your new home.
***The Orientation AND Final Walk-Through is for buyer’s agent and buyers listed on the purchase agreement ONLY.***
2. Call your preferred Insurance Company and start the process of setting up a home owner’s insurance policy.
2 Weeks Before Closing
Make calls to set up necessary utilities: electric, water, & gas in Henrico County.
| 1-804-501-4275 | County of Henrico (Water) |
| 1-866-366-4357 | Dominion Energy |
| 1-804-646-4646 | City of Richmond Department of Utilities (Gas) |
Change your address with the Post Office: USPS MOVERS GUIDE
Within 10 Days Before Closing
1. Orientation with a Boyd Homes Representative where you will receive 12 month construction warranty information and achknowledge utilites are set up in buyer’s name.
2. Final walk-through with a Boyd Homes Representative. newhomewarranty@boydhomes.com | 804-507-1925
3. Settlement agent will contact you and schedule a date and time for closing on your new home. This is when you will receive the amount to send electronically. Closing amount will need to be received by Title Agency before documents are signed.
Andrew Warf | awarf@kvnational.com | 804-343-3347
Day of Closing
1. DO NOT schedule delivery of household goods or arrival of moving service to your new home before your scheduled closing time.
2. Buyer will provide utility account numbers to verify set up and sign closing documents at Title Agency and receive keys to your new home and mailbox.
Castleton Warranty Information
Congratulations on your new home! Your newly built home is automatically covered by a 2-10 Home Buyers Warranty. Once you close, you will receive a Certificate of Warranty Coverage. You need to register to access the national warranty program that provides protection for workmanship, distribution systems, and structural defects. Please click the 2-10 Warranty button to view more information.
All newly built homes are under a Builder construction warranty for the first 12 months you own your home.
As an enhancement to your warranty program, we have also enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests.
To submit warranty service requests, please login below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.
Thank you for making your new home in Castleton!
Learn More About the 2-10 Warranty
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Buying a new home is one of the largest investments you will ever make, which is why it’s important to ensure your home comes with protection. As a 2-10 Home Buyers Warranty (2-10 HBW) builder member, Boyd Homes provides every home we build with 10 full years of structural home warranty protection from the nation’s leading home warranty company. With the purchase of your new home, you’ll receive a copy of the structural home warranty contract that explains what is covered as well as a maintenance booklet to give you tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your home. |
What’s Covered?
- 10 full years of structural defect coverage for load-bearing components.
- 2 full years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing and mechanical systems.
- 1 full year of surety coverage against defects in workmanship and materials.
Castleton New Home Buyer
Warranty Subcontractors
All newly built homes are under a construction warranty for the first 12 months you own your home. A list of home items and the subcontractor partners you should call for the items listed are found by clicking the WARRANTY SUBCONTRACTORS button. If you need service for any warranty item, you can contact them directly.
Castleton New Home Buyer
2-10 Warranty
Your newly built home is automatically covered by a 2-10 Home Buyers Warranty. Once you close on your newly built home, you will receive a Certificate of Warranty Coverage. You need to register to access the national warranty program that provides protection for workmanship, distribution systems, and structural defects. Please click the 2-10 Warranty button to view more information.
Castleton New Home Buyer
Customer Service Request
The 1 year Builder construction warranty provides a homeowner the opportunity to list and have warranty items corrected. You have 11 months after closing to log into the FLWS portal and list the warranty items you are requesting for repair. After 11 months, all items listed will be addressed.
If you need to speak with a Customer Service Representative please email by clicking the button below.