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TOWNS AT SWIFT CREEK NEW HOME WARRANTY

 

Town at Swift Creek Warranty Information

Welcome to Towns at Swift Creek! Your newly built home is automatically covered by a 2-10 Home Buyers Warranty. Once you close on your newly built home, you will receive a Certificate of Warranty Coverage. You can then register your new home with a national warranty program that provides protection for workmanship, distribution systems, and structural defects. Please click the 2-10 Warranty button to view more information.

All newly built homes are under a Builder construction warranty for the first 12 months you own your home.

As an enhancement to your warranty program, we have also enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests.

To submit warranty service requests, please login below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.

Thank you for making your new home in Towns at Swift Creek!

HOMEOWNER PORTAL

Emergency Warranty Requests

If you experience an emergency warranty-related situation such as no hot water, total loss of electricity, or complete lack of heating or cooling, please notify the FLWS team and then reach out directly to the appropriate subcontractor.

Please note, if you contacted the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.

Plumbing Contact:

Commonwealth Plumbing: (804) 640-9698

  • Not working at all
  • Excessive leak, one that is a slow drip is not considered excessive.
  • A drain back up

Electrical Contact:

Frazier Electric (closings before 8/31/2023) : (804)892-7198

  • Not working at all, this does not include individual switches or outlets this is for the entire house
  • A hot wire is exposed

 

HVAC Contact:

Automated Air Systems HVAC: (804) 641-9360

• The entire system is not working, this does not include individual rooms or zones.

Towns at Swift Creek Front Line Warranty Service

 Mon-Fri: 8AM-5PM

1-800-811-8787
flws@2-10.com 

New home buyers will find 2-10 New Home Buyer Warranty and 12 month new construction warranty information below. 

To submit warranty service requests, please login below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.

HOMEOWNER PORTAL

Learn More About the 2-10 Warranty

Buying a new home is one of the largest investments you will ever make, which is why it’s important to ensure your home comes with protection. As a 2-10 Home Buyers Warranty (2-10 HBW) builder member, Boyd Homes provides every home we build with 10 full years of structural home warranty protection from the nation’s leading home warranty company. With the purchase of your new home, you’ll receive a copy of the structural home warranty contract that explains what is covered as well as a maintenance booklet to give you tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your home.

What’s Covered?

  • 10 full years of structural defect coverage for load-bearing components.

  • 2 full years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing and mechanical systems.

  • 1 full year of surety coverage against defects in workmanship and materials.

    Towns at Swift Creek New Home Buyer

    Warranty Subcontractors

    All newly built homes are under a construction warranty for the first 12 months you own your home. A list of home items and the subcontractor partners you should call for the items listed are found by clicking the WARRANTY SUBCONTRACTORS button. If you need service for any warranty item, you can contact them directly.

    WARRANTY SUBCONTRACTORS

    Towns at Swift Creek New Home Buyer

    2-10 Warranty

    Your newly built home is automatically covered by a 2-10 Home Buyers Warranty. Once you close on your newly built home, you will receive a Certificate of Warranty Coverage. You can then register your new home with a national warranty program that provides protection for workmanship, distribution systems, and structural defects. Please click the 2-10 Warranty button to view more information.

    2-10 WARRANTY

    Towns at Swift Creek New Home Buyer

    Customer Service Request

    If you need to contact a Towns at Swift Creek Customer Service Representative with Boyd Homes, please call during office hours or email us by clicking the CUSTOMER SERVICE REQUEST button below any time.

    Thank you for making your new home in Towns at Swift Creek!

    CUSTOMER SERVICE REQUEST